Looking for Technical Support Representative/Professional

Technical Support Representative/Professional for VOIP

Job Description
- Answers general queries, support concerns and other issues related to the client's Voice Over Internet Protocol (VOIP) program from US.
- Adherence to the assigned schedule.
- System searching, coding and data entry to the CRM tool/database.
- For escalated calls, assign the appropriate tickets to second level support and label/ document accordingly.
- Other ad hoc tasks that may be assigned from time to time.

Qualifications:
- Candidate must possess a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
- Previous call center / IT support experience is preferred but not required
- Fluent in written and spoken English
- Knowledge in CISCO Networking
- Knowledge in basic computer usage (Windows, MS Office, Outlook, and Internet)
- Knowledge in basic networking skills (WAN, LAN , OSI layers..)
- Basic Knowledge in a Voice Over IP is a plus
- Attentive to details and analytical



Interested applicants can send their email at joanne.mangiliman@sykes.com or they can proceed directly at 48th floor One San Miguel Avenue Building San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig City and look for Joanne